Shipping Policy

Louise Graham Art Company takes care to ensure that original artworks are securely packaged and prepared for delivery.

 

Order Processing

Orders are prepared for shipping once payment has been successfully received and confirmed.

As original artworks require careful packaging, please allow reasonable time for your artwork to be prepared before dispatch.

You will be contacted if there is an unexpected delay with your order.

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Shipping Within South Africa

Delivery is available within South Africa.

Shipping costs may vary depending on the size and weight of the artwork, packaging requirements and the delivery destination.

Where a shipping charge is not calculated automatically at checkout, Louise Graham Art Company will contact you to arrange delivery and confirm any applicable cost.

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Collection

Collection may be available by prior arrangement.

Please do not arrive to collect an artwork without first receiving confirmation that the artwork is ready and that a collection time has been arranged.

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International Shipping

International shipping may be available by arrangement.

Because original artworks vary considerably in size, weight and packaging requirements, international shipping costs may need to be quoted individually.

International customers should contact Louise Graham Art Company before purchasing if they require confirmation of shipping arrangements or costs.

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Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless otherwise agreed in writing, these charges are the responsibility of the purchaser and are not included in the artwork price or shipping charge.

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Packaging

Original artworks are packaged with care to help protect them during transport.

Packaging methods may vary according to the size, medium, surface and framing of the artwork.

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Delivery Times

Any estimated delivery time is an estimate rather than a guarantee. Delivery times can be affected by the destination, courier service, customs procedures and circumstances outside the control of Louise Graham Art Company.

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Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Louise Graham Art Company cannot be responsible for delays or additional delivery costs resulting from incorrect or incomplete information supplied by the customer.

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Damage During Delivery

Please inspect your artwork as soon as possible after delivery.

If an artwork arrives damaged, please contact Louise Graham Art Company promptly and provide clear photographs of:

• the damaged artwork,

• the packaging,

• the shipping label, and

• any visible damage to the parcel.

Please retain all original packaging while the matter is being investigated.

We will work with you and, where applicable, the courier to determine an appropriate resolution.

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Lost or Delayed Parcels

If your parcel appears to be significantly delayed or lost in transit, please contact Louise Graham Art Company so that the shipment can be investigated with the relevant delivery provider.

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Questions About Shipping

If you have questions about shipping an artwork before purchasing, please contact Louise Graham Art Company.

Louise Graham Art Company
South Africa

Last updated: August 2026